1. Dispatch
Orders are packed and handed to the courier within 24 to 36 working hours of being placed, subject to stock. If something you have ordered is not in stock we will contact you with a realistic date and you can wait, swap it, or cancel that item for a full refund.
2. Shipping charges
Charges are calculated from the weight of the packed parcel and the destination, and are shown in full at checkout before you pay. There are no charges added afterwards.
Delivery within India is free on orders over ₹500 where the packed weight is under 0.5 kg. Above 0.5 kg, courier charges apply by weight.
3. Delivery within India
| Mode | Time from dispatch |
|---|---|
| Regular | 5 to 7 working days |
| Express | 2 to 3 working days, depending on the destination |
| Same day | Within Mumbai; within 24 hours in selected cities |
Cash on Delivery is available for selected PIN codes only. To place a COD order, WhatsApp your requirements to +91 99753 31313.
4. Delivery outside India
We ship to most countries. Three modes are available, and which ones you see at checkout depends on what you have ordered — liquids cannot travel by post.
| Mode | Time from dispatch | Carriers | Restrictions |
|---|---|---|---|
| Express | 7 to 10 working days | DHL, FedEx, DTDC (DPD), Citylink Express, Gulf Express Worldwide, Aramex | Carries all forms: syrups, kadhas, juices, shampoos, oils, gels, raw herbs, seeds, powders, tablets |
| Nominal | 20 to 25 working days | India Post Speed Post | No liquids |
| Regular | 25 to 30 working days | India Post Registered Mail | No liquids; 2 kg maximum per parcel |
Express costs the most and is the fastest; Regular costs the least and is the slowest.
5. Customs, duties and import rules
- The shipping charge you pay covers only the carriage from India to your address. Any customs duty, import tax or clearance fee charged by your own country is payable by you. We do not receive it, cannot predict it and cannot refund it.
- When you order from outside India you are the importer of record. It is your responsibility to check that the products you have ordered may lawfully be imported into your country before you order. Rules on herbal and Ayurvedic preparations vary widely.
- We provide the commercial invoice and the export documentation the courier requires.
- Some products cannot be exported at all. If we cannot lawfully ship something you have ordered, we will cancel that item and refund it in full.
6. Address accuracy and failed deliveries
Please check your delivery address and phone number before you pay — we cannot redirect a parcel once the courier has it. If a parcel is returned to us because the address was wrong or nobody was available, we will contact you; re-shipping is charged again.
7. Tracking
You will receive the courier and tracking number by email when your order is dispatched. Tracking can take a day to start updating.
8. If something goes wrong
Damaged, missing or wrong items are covered by Cancellations, Returns & Refunds. Tell us within 7 days of delivery, with photographs.
9. Complaints
Grievance Officer — see the note below
Email contact@dgayurvedic.com
Phone +91 99753 31313
Post Grievance Officer, D.G. Ayurvedic Sangrah, J.P. Road, Behind Ram Hanuman Mandir, Andheri West, Mumbai 400058, Maharashtra, India
We acknowledge every complaint within 48 hours of receiving it and resolve it within one month, as required by the Consumer Protection (E-Commerce) Rules 2020. Please quote your order number so we can find the order straight away.
If you are not satisfied with how we have handled a complaint, you can escalate it to the National Consumer Helpline on 1915 or through the National Consumer Helpline portal, or file a complaint with the consumer commission that has jurisdiction over you.